1. Introduction
Broadsafe Care Community Services ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as NDIS-specific privacy requirements.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name, address, phone number, and email address
- Date of birth and gender
- NDIS participant number and plan details
- Health information relevant to service delivery
- Emergency contact details
- Support coordinator and plan manager details
- Payment and billing information
Sensitive Information
We may collect sensitive information including:
- Health and medical information
- Disability-related information
- Cultural and linguistic background
3. How We Collect Information
We collect information through:
- Direct interactions (phone, email, in-person, website forms)
- Referrals from support coordinators, healthcare providers, or family members
- NDIS portals and systems
- Service delivery and documentation
- Website usage (cookies and analytics)
4. How We Use Your Information
We use your information to:
- Provide NDIS support services to you
- Communicate with you about services and appointments
- Process payments and manage billing
- Comply with NDIS reporting requirements
- Ensure quality and safety of services
- Improve our services and develop new programs
- Respond to enquiries and complaints
- Comply with legal obligations
5. Disclosure of Information
We may disclose your information to:
- NDIA and NDIS Quality and Safeguards Commission as required
- Your support coordinator and plan manager
- Healthcare providers involved in your care (with consent)
- Emergency services when necessary
- Government agencies as required by law
- Our staff and contractors who need access to provide services
We will not sell or rent your personal information to third parties.
6. Data Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our security measures include:
- Secure storage systems and encrypted communications
- Access controls and staff training
- Regular security assessments
- Secure disposal of information when no longer needed
7. Your Rights
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information
- Make a complaint about how we handle your information
To exercise these rights, please contact us using the details below.
8. Cookies and Website Analytics
Our website uses cookies and analytics tools to improve your experience and understand how visitors use our site. You can manage cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly.
10. Contact Us
If you have questions about this Privacy Policy or wish to make a complaint, please contact us:
You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response to a privacy complaint.