1. Our Commitment
Broadsafe Care Community Services is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
As an NDIS registered provider, we understand the importance of accessibility and strive to ensure that our website and services are usable by all people, regardless of their abilities or the technology they use.
2. Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
Our website is designed to be compatible with:
- Screen readers (such as JAWS, NVDA, and VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
- Various browsers and devices
3. Accessibility Features
Our website includes the following accessibility features:
Navigation
- Consistent navigation across all pages
- Skip to main content link
- Keyboard-accessible menus and interactive elements
- Clear focus indicators for keyboard users
- Logical heading structure
Visual Design
- Sufficient color contrast between text and background
- Resizable text without loss of functionality
- No content that flashes more than three times per second
- Alternative text for meaningful images
- Clear and readable fonts
Forms and Interactive Elements
- Clearly labeled form fields
- Error messages that identify the issue and suggest corrections
- Sufficient time to complete forms
- Accessible buttons and links with descriptive text
Content
- Plain language that is easy to understand
- Descriptive link text
- Structured content with headings and lists
- Accessible PDF documents where provided
4. Assistive Technologies
Our website is designed to be compatible with assistive technologies. We recommend keeping your assistive technology and web browser up to date to ensure the best experience.
If you use assistive technology and encounter any issues with our website, please let us know so we can work to resolve them.
5. Alternative Formats
If you need information from our website in an alternative format, we are happy to help. We can provide information in:
- Large print
- Easy Read format
- Audio format
- Other formats upon request
Please contact us to request alternative formats.
6. Accessible Services
Beyond our website, Broadsafe Care is committed to providing accessible services:
- Our staff are trained in disability awareness and accessible communication
- We can arrange Auslan interpreters upon request
- We provide information in Easy Read format when needed
- Our support workers adapt communication methods to individual needs
- We work with participants to identify and address accessibility barriers
7. Known Limitations
While we strive to ensure accessibility, some content may have limitations:
- Some older PDF documents may not be fully accessible
- Third-party content or embedded services may not meet all accessibility standards
- Some interactive maps may have limited accessibility
We are actively working to address these limitations and improve accessibility across all our content.
8. Feedback and Assistance
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
When contacting us about accessibility issues, please include:
- The web page address (URL) where you encountered the issue
- A description of the problem
- The assistive technology you use (if applicable)
- Your preferred method of contact
We will respond to accessibility feedback within 5 business days and work to resolve issues as quickly as possible.
9. Continuous Improvement
We are committed to continually improving the accessibility of our website and services. This includes:
- Regular accessibility audits and testing
- Ongoing staff training on accessibility best practices
- Incorporating accessibility into our design and development processes
- Responding to user feedback and addressing issues promptly
- Staying up to date with accessibility standards and guidelines
10. Additional Resources
For more information about web accessibility, you may find these resources helpful: